TrustMark Accreditation
At Zing Energy, we are proud to be TrustMark registered – a mark of quality that shows our commitment to delivering work to the highest standards. On this page, you’ll find the key details required by the TrustMark Code of Conduct.
Business Information
Zing Energy Ltd | Registered No: 09128405
Registered Address: Unit 6/7 Beck Court, Cardiff Gate Business Park, Cardiff, CF23 8RP
Tel: 0330 808 4365 Email: team@wearezing.com
VAT Number: 191965565
Scheme Provider and Registered Trades
Zing Energy is TrustMark registered through NAPIT.
We are registered for the following trades:
- Electricians
- Heating Engineers
- Plumbers
- Solar Panel Installers (PV) [MCS]
- Gas Engineers
- Battery Storage Systems [MCS]
- Gas Fired Condensing Boilers [C1 – 2019]
- Heating & Hot Water Controls [C5 – 2019]
- Air Source Heat Pump Installers [MCS]
- Ground Source Heat Pump Installers [MCS]
- Heating System Insulation [C4 – 2019]
- Exhaust Air Heat Pumps [MCS]
- Gas Absorption Heat Pumps [MCS]
- Gas Fired Condensing Boilers [C1 – 2023]
- Heating & Hot Water Controls [C5 – 2023]
- Heating System Insulation [C4 – 2023]
Business Insurance
We maintain public liability and professional indemnity insurance in accordance with industry best practices.
Insurance Provider: Zurich Insurance Company Ltd
Policy number: PC104481
Public Liability Indemnity limit: £5,000,000
Products Liability Indemnity limit: £5,000,000
Professional Liability Indemnity limit: £2,000,00
Employers Liability Indemnity limit: £10,000,000
Customer Feedback and Complaints Procedure
We take customer satisfaction seriously. If you’re unhappy with any aspect of our service, please follow our complaints process:
- Contact our complaints handler, Chelsea Morgan, at team@wearezing.com or 0330 808 4365
- Our complaints handler will respond within 2 working days
- We aim to resolve all complaints fairly and efficiently within 8 weeks.
If we are unable to resolve your complaint internally, you can escalate the issue to our ADR (alternative dispute resolution) provider, the Financial Ombudsman Service. Contact details can be found here along with our expanded complaints procedure.
TrustMark Customer Charter
You can view our TrustMark registration and download the official Customer Charter here:
